Log in to and activate Portal account

Part of

Corrections (MCV), Victorian Aboriginal Legal Service, Victoria Legal Aid, Victoria Police (VicPol), Youth Justice (ChCV), Prosecution Agencies, Legal Law Firms

This Quick Reference Guide shows how to log in to and activate your CMS Portal account.

 

Log in

Activate account

Set up multi factor authentication

 

Log in

1. Click: Log-In

    Log-In screen displays.

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Note:

• To request new password, click:  Request new password

• Password is sent to email address linked to Portal account

• Two-Factor Authentication (2FA) may be required to verify account

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2. Click: Log in

    Home screen displays.

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Note: Contact CMS Portal Administrator within organisation if log in unsuccessful.

 

Activate account

Prerequisite: Before start, ensure Welcome to the CMS Portal email is received. 

 

1. Click account activation link in email. 

    Identity Verification screen displays.

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2. Click: Set Password

    My Account screen displays.

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3. Type desired password.

 

Note: If enrolled as Organisational Administration, deselect Force password change on next login

 

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4. Click: Save

    Confirmation message displays.

 

Set up multi factor authentication

Prerequisite: Before start, ensure Portal account is activated.

 

Note: Process is completed at second log in to Portal.

 

1. In Register popup box, type email address linked to Portal account. 

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2. Click: Get Started

    Verify Email popup displays.

 

Note:

• One-time password is sent to nominated email address
• If code not entered before expiration time, new code is generated

 

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3. Type one-time password into Enter the passcode field. 

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4. Click: Verify

    Select Authentication method screen displays.

 

Note: A second authentication method now needs to be set up. 

 

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5. Is second authentication method through email?

• Yes: Go to next step

• No: Go to step 10

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6. In Select Authentication method field, select: Email Verification

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7. Click: Next

    Verify your identity screen displays.

 

Note: Email is sent to email address linked to Portal account. 

 

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8. In email, click: Accept Transaction

    Confirmation message displays.

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9. In Portal, on Verify your identity screen, click: Verify

    Confirmation message displays:

 

Note:

• 2FA code is required for each login to Portal

• If Remember my device selected, 2FA process is bypassed for 14 days

 

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10. Is second authentication method through SMS?

• Yes: Go to next step
• No: End of process.

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11. In Select Authentication method field, select: OTP Over SMS

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12. Click: Next

      Configure OTP Over SMS screen displays.

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13. Type mobile phone number into Verify your phone number field. 

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14. Click: Send OTP

      Configure OTP Over SMS screen displays.

 

Note: SMS with passcode is sent to nominated mobile phone number. 

 

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15. Type passcode in Enter the passcode field. 

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16. Click: Validate OTP

      Confirmation message displays.

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Note:

• 2FA code is required for each login to Portal

• If Remember my device selected, 2FA process is bypassed for 14 days

• If SMS authentication selected and mobile number is changed, contact CMS Support Team to reset 2FA