Portal Case Access

Portal Case Access

A reminder that in August 2024, a new function was introduced into the portal to allow users to self-manage case access to remove cases that are no longer required.

Users are encouraged to remove cases that are no longer required, noting there is a maximum of 2000 cases per user. If case access is required again in future, this can be obtained by following the standard process relevant to the user's organisation.

Remove case access

When the Cases tab is selected in the portal, an option of Remove case access displays in the Action column.

Once selected, a confirmation screen will appear, and case access will be removed when Proceed is selected.

Please note: An individual portal user can only have access to a maximum of 2000 cases at any one time.