Request case access (CP)

Part of

CMS Portal Basics (Child Protection)

This Quick Reference Guide shows how to request case access.

 

1. Click: Log-In. Log-In screen displays.

 

Note:

• User that logs in to request access to case must be the user that completes the process.
• User cannot request case access on behalf of another user.

 

2. From Jurisdictions menu, click: Children's Court of Victoria. Select a Case Type screen displays.

3. Click: Child Protection. Child Protection screen displays.

4. Click: Request case access. Case Access Search screen displays.

5. Type details in one or more Case Access Search fields.

 

Panel:  Case Access Search

• First Name: Type first name of party if applicable.
• Last Name: Type last name of party if applicable.
• DFFH ID: Type DFFH ID if applicable.
• Date Of Birth: Type date of birth if applicable.
• Case Number: Type case number if applicable.

 

6. Select: I'm not a robot

7. Complete reCAPTCHA.

8. Click: Verify

9. Click: Search. Search results display.

10. Does case display in Results panel?

• Yes: Go to next step.
• No: Refine search criteria and repeat search.

 

11. Click: Request Access. Request Case Access screen displays.

12. To identify filing, type reference in My Reference field.

13. Select declaration confirming compliance of Terms and Conditions access request and eligibility as CMS Portal user.

14. Click: Proceed. Confirmation of Filing screen displays.

 

Note:

• Case Access Notification email sent to user requesting case access.
• Ensure Google Chrome set as default browser for token to work.

 

15. Log in to email and locate Case Access Notification for CMS Portal email.

16. Open email and click access token link. Case Access Invitation message displays.

 

Note:

• Token in email will only work for the user that requested case access.
• Do not forward or share email with another user.
• Case is now available in Cases tab on My Account screen.

 

See Quick Reference Guide: Locate and view case